Terms and Conditions
Product terms for restaurants and authorized users of the KhaanPaan platform.
1. Introduction
These Terms and Conditions ("Terms") govern the access to and use of the KhaanPaan Restaurant Management Platform, including its point of sale (POS), billing, invoicing, inventory, kitchen management, reporting, integrations, mobile applications, websites, APIs, and related services (collectively, the "Platform").
The Platform is owned and operated by Soven Labs Private Limited ("Soven Labs", "Company", "we", "our", or "us").
By accessing, registering for, purchasing, or using the Platform, you ("Customer", "Merchant", "Restaurant", "User", "you", or "your") agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Platform immediately.
2. Definitions
For the purpose of these Terms:
- Account means the registered account created to access the Platform.
- Authorized User means any employee, contractor, representative, or agent authorized by the Customer to access the Platform.
- Business Data means all information entered into or generated through the Platform, including menu items, orders, KOTs, bills, invoices, inventory records, customer information, reports, and transaction records.
- KOT means Kitchen Order Ticket generated through the Platform.
- Subscription means the commercial plan purchased by the Customer.
- Third-Party Services means services, software, hardware, APIs, aggregators, payment providers, messaging providers, or integrations not operated by Soven Labs.
3. Eligibility
The Platform may only be used by:
- Individuals at least 18 years of age.
- Businesses legally permitted to operate under applicable laws.
- Persons authorized to bind such businesses to contractual obligations.
The Customer represents and warrants that all information provided during registration is accurate, complete, and current.
4. Account Registration and Security
The Customer shall:
- Maintain accurate account information.
- Safeguard login credentials.
- Restrict unauthorized access.
- Notify Soven Labs immediately of any suspected security breach.
The Customer remains responsible for all activities performed through its account, whether authorized or unauthorized. Soven Labs shall not be liable for losses arising from compromised credentials or unauthorized access resulting from Customer negligence.
5. Subscription and Fees
Access to the Platform may require payment of subscription fees. Subscription fees are billed in advance, are non-refundable unless expressly stated otherwise, may be revised upon renewal with prior notice, and exclude applicable taxes unless otherwise specified.
Failure to make timely payment may result in service suspension, restricted access, or account termination. The Customer remains liable for all outstanding amounts due.
6. License Grant
Subject to compliance with these Terms, Soven Labs grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for internal business operations. No ownership rights are transferred.
The Customer shall not copy, modify, reverse engineer, decompile, create derivative works from, resell, or provide unauthorized third-party access to the Platform.
7. Business Data Ownership
The Customer retains ownership of Business Data submitted to or generated through the Platform, including menus, orders, KOTs, bills, invoices, inventory records, customer records, loyalty data, and reports.
Soven Labs acquires no ownership rights in such data. The Customer grants Soven Labs a limited right to process, store, transmit, analyze, and back up such data solely for providing and improving the Platform.
8. Audit Logs and Transaction Records
To ensure operational integrity, fraud prevention, troubleshooting, and compliance, the Platform may maintain audit logs relating to order creation, order modification, KOT generation, bill generation, invoice generation, discounts, refunds, voids, user actions, and configuration changes.
The Customer acknowledges that certain transaction records may be retained even after deletion requests where retention is necessary for security, compliance, fraud prevention, system integrity, or legal obligations.
9. Customer Responsibilities
The Customer is solely responsible for the accuracy of menu information, pricing configuration, tax configuration, inventory maintenance, staff permissions, customer data entered into the Platform, and regulatory compliance.
The Platform is a software tool and does not replace professional accounting, legal, tax, or compliance advice.
10. Billing, Taxation and Compliance
The Platform may generate bills, invoices, GST reports, tax summaries, and financial reports. The Customer remains solely responsible for accuracy of tax rates, compliance with GST laws, filing obligations, statutory reporting, and regulatory compliance.
Soven Labs does not provide tax, accounting, auditing, or legal services. The Customer shall independently verify all tax calculations and statutory filings.
11. Kitchen Operations and KOT Disclaimer
The Platform facilitates communication between service staff and kitchen operations through KOT generation and related workflows. Restaurant staff remain responsible for order verification, kitchen staff remain responsible for order preparation, and operational procedures remain under Customer control.
Soven Labs shall not be liable for losses arising from missed KOTs, delayed KOTs, printer issues, human errors, or operational negligence.
12. Hardware Disclaimer
The Platform may operate with third-party hardware including receipt printers, KOT printers, barcode scanners, cash drawers, tablets, mobile devices, routers, and POS terminals.
Soven Labs does not manufacture such hardware and shall not be liable for failures caused by hardware defects, device malfunction, connectivity issues, power outages, or peripheral failures.
13. Third-Party Integrations
The Platform may integrate with Third-Party Services including payment gateways, food aggregators, accounting software, messaging providers, CRM systems, and delivery platforms.
Such integrations are provided on a best-effort basis. Soven Labs does not guarantee continuous availability, data synchronization, API stability, or service uptime of third parties. The Customer acknowledges that third-party providers may modify, suspend, or discontinue services at any time.
14. Payment Gateway Disclaimer
Payment processing may be facilitated through third-party payment providers. Soven Labs does not hold customer funds, process settlements, or guarantee successful payment completion. Payment disputes must be resolved directly with the applicable payment provider.
15. Offline Operations
Where offline functionality is available, transactions may be temporarily stored locally and synchronization may occur upon restoration of connectivity. The Customer acknowledges that delays may occur, temporary discrepancies may exist, and data conflicts may require resolution.
16. Data Backup and Recovery
Soven Labs maintains commercially reasonable backup procedures. However, no backup system is infallible and no guarantee against data loss is provided.
Customers are encouraged to regularly export and retain critical business records. Soven Labs shall not be liable for losses resulting from data corruption, deletion, or restoration failures.
17. Artificial Intelligence Features
The Platform may include artificial intelligence or machine learning capabilities. AI-generated outputs may include business insights, recommendations, forecasts, analytics, and operational suggestions.
Such outputs are informational only, may contain inaccuracies, and should not be relied upon as professional advice. The Customer remains responsible for all business decisions.
18. Acceptable Use
The Customer shall not use the Platform for fraudulent activities, tax evasion, illegal transactions, unauthorized access attempts, malware distribution, security attacks, or intellectual property infringement.
Soven Labs may immediately suspend accounts engaged in prohibited activities.
19. Intellectual Property
All intellectual property rights in the Platform remain exclusively owned by Soven Labs, including software, source code, APIs, documentation, designs, logos, trademarks, algorithms, databases, and AI models.
No rights are granted except those expressly stated in these Terms.
20. Confidentiality
Each party agrees to protect confidential information disclosed by the other party, including business information, technical information, financial information, product roadmaps, and customer information.
Confidentiality obligations survive termination of these Terms.
21. Service Availability
The Platform is provided on an "as available" and "as is" basis. While Soven Labs strives for high availability, uninterrupted service is not guaranteed. Scheduled maintenance, upgrades, outages, or unforeseen events may affect service availability.
22. Limitation of Liability
To the maximum extent permitted by law, Soven Labs shall not be liable for loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, indirect damages, consequential damages, special damages, or punitive damages.
The aggregate liability of Soven Labs under these Terms shall not exceed the total subscription fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.
23. Indemnification
The Customer agrees to indemnify and hold harmless Soven Labs, its directors, officers, employees, contractors, and affiliates against claims arising from Customer misuse of the Platform, violation of law, tax non-compliance, intellectual property infringement, Customer data, or regulatory violations.
24. Suspension and Termination
Soven Labs may suspend or terminate access where fees remain unpaid, fraud is suspected, security risks exist, Terms are violated, or legal obligations require suspension.
Upon termination, access may cease immediately and data retention may continue according to applicable laws and Company policies.
25. Privacy
Use of the Platform is also governed by the Privacy Policy published separately by Soven Labs. The Privacy Policy forms an integral part of these Terms.
26. Force Majeure
Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, government actions, internet failures, cloud service outages, telecommunications failures, labor disputes, or acts of war.
27. Modifications to Terms
Soven Labs may update these Terms from time to time. Updated Terms shall become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.
28. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
29. Contact Information
Soven Labs Private Limited
Email: legal@khaanpaan.app
Website: www.khaanpaan.app
For questions regarding these Terms, please contact us using the details above.